These Terms are maintained by YIZHAN (also written 一盏) and describe your rights and obligations when using our service. The Chinese version is available at /terms and prevails in case of interpretive conflict.
1. Service description
YIZHAN provides a real candle-lighting keepsake with real photography and a Light Record (光之纪念卡), taken at a real European location. It is intended for personal emotional expression (missing someone, birthdays, encouragement, thanks, anniversaries). YIZHAN is not a religious or luck-guarantee service, and does not constitute medical, fortune, or outcome-guarantee advice.
2. Real-photography commitment
Photographs and videos are captured on-site in Europe and are never AI-generated. The recipient name and the real candle both appear in the actual scene.
3. Pricing & currency
All prices are settled in US Dollars (USD). Any RMB (¥) amounts shown on the site are for reference only, based on a periodically updated market conversion rate; the USD amount is authoritative at checkout.
4. Delivery window
- Digital gift (photo + Light Record): typically delivered within 48–72 hours of production completion.
- Video Light package: in addition to the photo, a real 10–15 second video is provided.
- We aim to schedule the lighting near the important date you submit. During severe European weather or other force-majeure conditions, we activate our weather backup protocol and delivery may be delayed accordingly. We do not make delivery promises beyond those listed here.
5. Refunds & remakes
- If the recipient name or photo is wrong, we remake it at no cost;
- Before delivery, you may request cancellation. Whether a refund applies, and its amount, follows the refund policy in force at order time and the actual order status (production started, fault-of-provider vs fault-of-buyer, etc.);
- Post-delivery refund requests are reviewed case by case.
6. Content moderation
Messages are filtered by both automated moderation and human review. Content invoking religious promises, medical claims, politics, sexual content, hate, or any unlawful matter will be declined; we will ask you to revise before production.
7. Intellectual property
Copyright in the photo, video, and Light Record belongs to YIZHAN. After purchase you receive a non-exclusive, non-sublicensable, personal-use licence to use the delivered items for private sharing and keepsake. Commercial resale, redistribution, or upload to third-party content marketplaces is not permitted.
8. Privacy
The processing of personal data is described in the Privacy Policy, including EU storage, encryption at rest, and your GDPR / PIPL rights.
9. Operator & contact
Operator details and contact information appear in the site footer and on the contact page.